Location

Bengaluru, India

Salary

₹15000 - ₹50000 /month

Job Type

Full-time

Date Posted

September 30th, 2021

View All Jobs

Customer SuccessSpecialist(Sales & Marketing)-Acadle at Toolyt

Location

Bengaluru, India

Salary

₹15000 - ₹50000 /month

Job Type

Full-time

Date Posted

September 30th, 2021

View All Jobs

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Customer Success Specialist (Sales & Marketing)

 

 Responsibilities:

 

• Customer onboarding, training, and support

• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos and webinars

• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices

• Analyzing customer data and helping them discover aspects of the product that are most beneficial to them

• Carrying out periodic health checks to avoid churn

• Firefighting during account escalations 

• Account management and renewals 

• Keeping customers updated on changes to the product they’re using, new features and new products they might find useful

• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals 

• Upselling and cross-selling through review of customers’ progress 

• Create product positioning and messaging that makes an impact to drive familiarity, consideration and action by clients and prospects. 

• Manage email marketing campaigns, customer’s demos, webinars & partnership. 

• Develop compelling and concise content for product alerts across various social media channels. 

• Build social communities to draw new client engagement. 

• Work cross-functionally to develop marketing materials and campaign assets to build awareness and drive engagement. 

Desired Skills and Experience 

An individual with 2-4 years of SaaS work experience with in-depth knowledge of the product or service understanding of the customer and their needs Skills to proactively orchestrate the customer’s journey towards their goals. 

• Relationship-building 

• Strong communication skills 

• Attention to detail 

• The ability to lead a team

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