We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
Responsibilities
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Maintaining updated knowledge of company products and services.
- Collecting and analyzing data to learn more about consumer behavior.
- Identifying industry trends.
- Resolving complaints and preventing additional issues by improving processes.
Requirements
- Proven work experience as a Customer success manager or relevant role
- BA/BS degree in Business Administration or relevant field
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Strong verbal and written communication skills
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Understanding of consumer behaviors and industry trends.
- Extensive, accurate product knowledge.